Last updated: 3 November 2026
This policy explains how BestExclusive (“we”) handles personal information when you use bestexclusive.co.uk.
What we collect
- Calls: when you call a number on this site, we log your phone number, the time and length of the call, and which area page you called. If call recording is switched on, you will hear a notice before the call connects.
- Call-back requests: the name, phone number, postcode and message you enter in the form.
- Tradespeople: business name, contact details and payment card (held by Stripe, not by us).
- Basic technical data: such as your IP address, used to prevent spam.
How we use it
We pass your call and your call-back details to one tradesperson: the one who covers the area you contacted. We do this so they can help you, which is the service you asked for. We don’t sell or share your details with anyone else for marketing.
We also use lead records to bill tradespeople and to handle disputes about leads.
Who processes it for us
- Twilio: call routing, call logs and text messages.
- Stripe: tradesperson card payments.
- Our web host, which stores this website and its database.
How long we keep it
We keep lead records for up to [X months/years] for billing and dispute purposes, then delete them.
Your rights
You can ask for a copy of your data, or ask us to correct or delete it, by emailing hello@bestexclusive.co.uk. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Who we are
BestExclusive, [business name and address]. ICO registration number: [to add].